Your journey to owning your new home should be the best possible experience it can be. We want it to be as stress free as possible, from the first time we meet until the end of your warranty period, we’ll be there for you every step of they way.
We have a Customer Charter, which outlines our commitment to our customers and shapes how we go about our business.
Our helpful and friendly sales staff are here to support you all the way. We know that the decision to buy a new home is a big one, but rest assured, we’re here for you. We’ll discuss all the options available for you to make the right decision, whether that’s in respect of the type of property or your financial planning. Once you’ve found the perfect new home, the process of buying your new home begins.
Once you’ve chosen the home for you, your Sales Adviser will guide you through the necessary paperwork of the reservation agreement. During this process we’ll ensure that you are fully aware of everything about your new home and the development that you are buying on. We’ll complete a checklist with you, to ensure that we have provided you with all the required and relevant information.
You’ll need to pay a reservation fee and complete all the necessary paperwork. This means that, subject to contracts and meeting the timescales in the agreement, the home is yours at the price agreed.
If you need a mortgage and haven’t already arranged one, you’ll need to do so quickly. We can give you the details of some reputable independent financial advisers to help you with this process and help find the best deal for you.
We can also provide details of specialist solicitors to help steer and support you through the whole buying process from a legal perspective.
If you have any questions, please don’t hesitate to ask your sales representative, who is always there to help.
Subject to the build stage, there is the opportunity for you to personalise your new home with choices from our specification range, along with alternative choices from our range of customers extras and upgrades. This is one of the most exciting stages of your journey.
It’s also the part that our Sales Advisors really enjoy and look forward to and are always ready to assist you with making those all so important decisions. After all, this is your opportunity to personalise your new home.
We have a simple rule at Amethyst Homes which is ‘once the roof is on the choice has gone’, so we need to make sure we get this stage of the journey done as quickly as possible. This is to ensure that we’re able to process and incorporate all your choices within the build process at the right time.
Once all the mortgage and legal documents are in place, we’re ready to exchange contracts. At this point you’ll need to pay the balance of the deposit and the whole transaction now becomes legally binding.
We’ll provide an estimated build completion date at the time of reservation. We’ll also make sure that we keep in regular contact through the whole process to ensure that you are given updates as to how your new home is taking shape.
The build process can be affected by many factors including the weather, so any dates given are estimates. Obviously once build progresses towards completion, we’re able to provide more accurate dates.
During construction your home will undergo numerous quality inspections, both internally and externally, to ensure that it meets our quality standards. It will also be subject to several inspections by the external Warranty provider responsible for the Development.
Usually around five to six weeks before your home is due to be finished we’ll be in touch to let you know of your anticipated legal completion date. Your completion date is usually within 7 to 14 days of construction ending.
Prior to completion we’ll invite you to a Home Demonstration to familiarise yourself with your new home. This is the first time that you will have seen your new home finished so we know how exciting this stage is.
During the demonstration we’ll show you everything you need to know, from how to work your heating and hot water systems to the location of your fuse box and stop cock. It will also give you the chance to inspect cosmetic finishes such as kitchens, work surfaces, sanitary-ware, doors, windows and flooring.
Nearly there, the final step to owning your new home. Once we are happy that your new home meet’s our quality standards and that all the required paperwork is in place including final sign-off from the Warranty provider, your lender can now releases the funds to pay for your home and the solicitors can confirm that completion can take place.
On the day of completion, you will be given a comprehensive homeowner’s pack containing instruction manuals and warranties together with a description of the systems and services installed in your home. We will also provide you with information on how to ‘run in’ your new home. We’ll take final meter readings and then the keys to your new home are all yours.
Don’t forget, we’re always on hand to help you every step of the way and we’ll do whatever we can to make sure you can move in and start enjoying life in your new Amethyst Home and as soon as possible.
But it doesn’t stop there. We’re here for the next 2 years should you need us.
Once you’ve moved in our Sales representative will give you a courtesy call to make sure that you’ve settled into your new home.
Furthermore, within a week of moving in, the Site Manager will visit you at your property to ensure that you are settling into your new home. This is an opportunity for you to raise any immediate concerns you may have or ask any questions regarding your property.
Within the first 28 days after moving in, the site manger will arrange to visit your property. This is an opportunity to notify us of any minor defects that you have identified within your home.
Please note that we will always refer to the Warranty Providers Standards for tolerances and finishes.
We have a dedicated Customer Care Team who will be you point of contact following legal completion and will deal with any issue you may have during normal office hours.
Outside of office hours, we have our out-of-house service provider, Safeguard, who will be able to help.
Your new property benefits from a two-year Homeowner Warranty and a 10-year structural warranty.
For the first two years of the warranty, Amethyst Homes will attend to any issues in line with our Inclusions & Exceptions Guide.