DID YOU KNOW that Amethyst Homes has achieved GOLD STAR STATUS for customer satisfaction three years running.
The accreditation – organised by external specialist market research company @In-house Research Ltd – is based purely on customer feedback received through independent telephone surveys.
@Tom Weston, Chief Executive with In-house says: “Carrying out independent customer satisfaction research is hugely valuable as it provides robust third-party insight into the experience buyers receive – and highlights the importance of consistently delivering on promises.
“For 2025, the In-house Research Gold Award was accredited to organisations achieving a ‘Recommend a friend or family member’ score of 90% or above.
“Due to improvements across the industry, more than 80% of house builders working with In-house achieved this level – a reflection of the sector’s focus on customer care. As a result, the award criteria will be evolving for 2026 to ensure the recognition continues to highlight the very best performers.”
On top of achieving this third gold from In-house, Amethyst also holds Home Builders Federation 5-star status, again judged on customer satisfaction surveys. All (100%) of our homebuyers who responded said they would recommend us to a friend.
Our MD, Richard Bass, adds: “Our customer experience is of the upmost of importance to us and to receive such positive feedback highlights the hard work and diligence that goes into every aspect of what we do, delivering high quality properties that people are proud to call home.”
