Nevermind, ‘silver service’, we have been awarded gold standard in our recent customer satisfaction surveys.
The awards, run by specialist market research company, In-house Research, are based purely on our customer feedback received through an independent telephone survey.
In the survey year covering new home handovers from 1st January 2022 to 31st December 2022, 90% of customers responded. Of those, 94% said they would recommend Amethyst Homes to their friends, colleagues or family members.
Richard Bass, Development Director with Amethyst Homes, said: “Conducting these surveys has been a first for us, so the results are really pleasing. Feedback is vital in helping us ensure we are delivering a quality home and buying experience for our customers – which of course are central to our business.
“The results are testament to the hard work of our site and sales teams. We plan to use all the information to build upon our service offer.”
Tom Weston, Chief Executive at In-house Research comments, “It has been an extremely challenging few years for the house building industry. Despite this, Amethyst Homes have continued to put customers at the heart of their business, providing a personalised journey and supporting new homebuyers throughout their journey.”
“It’s only through delivering an exceptional service throughout the buying process, combined with a high level of finish and build quality that recommendation scores reach this level. We are delighted to recognise all the staff at Amethyst Homes that have contributed to the achievement of this award”.
