Amethyst Homes is seeing stars, having been awarded the Home Builders Federation (HBF) 5-star status for its customer satisfaction.
This is the first year that we have been able to participate in this industry wide survey. It was previously only available to organisations with developments registered through the NHBC, but now accepts companies – like Amethyst – with sites registered through Premier Guarantee, to apply.
The HBF survey is sent to customers eight weeks after legal completion. From that date they have three months to respond. To be awarded a 5-star rating, the housebuilder needs to achieve a customer satisfaction rate of over 90%. Only a handful of organisations in the North East were rated 5 -star this year.
Richard Bass, Managing Director with Amethyst Homes said: “This is a phenomenal achievement in our first year of being part of this survey. The benefit of this accreditation is significant in helping us continue to improve our customer journey and experience, to maintain and exceed industry standards. This feedback gives us the full spectrum and true reflection with regards to after sales care and customer experience.
“Everyone within the business deserves huge credit for achieving the HBF 5 Star status. This result is something we can all be enormously proud of.”
Stewart Baseley, Executive Chairman of the Home Builders Federation (HBF) added: “Over recent years there has been a huge industry focus on service and quality, and this is the fourth year in a row where over 90% of new home buyers would recommend their builder to a friend.
“For a company to achieve 5-star levels of satisfaction is a significant achievement and shows the commitment from everyone within the organisation to the customer.”
