Amethyst Homes has hit the jackpot for the second year running, awarded gold standard in its recent customer satisfaction surveys.
The awards, run by external specialist market research company – In-house Research – are based purely on customer feedback received through independent telephone surveys.
In the survey, which covered all legal completions and hand over of homes to buyers in 2023, we received a ‘Recommend a Friend Score’ of 97% – which has risen from 94% achieved, last year.
Tom Weston, Chief Executive at Inhouse Research, said: “This commendable achievement is testament to Amethyst Homes’ unwavering dedication and commitment to delivering exceptional service to its valued customers. Receiving the Gold Award for customer satisfaction for a consecutive year is a remarkable accomplishment that underlines the company’s relentless pursuit of excellence and focus on meeting and exceeding the needs and expectations of homebuyers.”
As part of its customer services focus, at the end of last year, Amethyst launched a dedicated customer response vehicle, which travels across the region to deliver after sales care for buyers who are settling into their new homes.
Richard Bass, Managing Director with Amethyst Homes, added: “To achieve gold standard for two years in a row is a great achievement. We welcome all customer feedback as it helps us inform our working practices and ensures we continue to deliver a quality home and buying experience for our customers.
“The results are testament to the hard work of all our team. We plan to use all the information to build upon our service offer.”
